# FAQ & Troubleshooting > Frequently asked questions and common troubleshooting tips. - URL: https://docs.sumo.trade/faq - Markdown: https://docs.sumo.trade/faq.md - Docs index: https://docs.sumo.trade/llms.txt Common questions and solutions for Sumo users. ## General ### What is Sumo? Sumo is a market making platform for token founders and professional market makers. It provides automated trading strategies, secure wallet management, and real-time analytics across Solana and EVM chains. ### Who is Sumo for? Sumo is built for three primary audiences: * **Token founders** who want to maintain healthy liquidity and price stability for their token * **Market makers** who manage trading operations across multiple tokens and DEXes * **Launch teams** who need to prepare wallets, launch tokens, and coordinate trading operations from one workspace ### Which chains does Sumo support? Sumo supports **Solana**, **Ethereum**, **BNB Smart Chain**, **Base**, **Robinhood Chain**, **Stable Mainnet**, and **Tron**. See [Supported Chains](/integrations/supported-chains) for the full list. ### How much does Sumo cost? Sumo charges a **1% platform fee on Sumo-executed trading volume**. There are no monthly subscriptions, setup costs, deposit platform fees, or withdrawal platform fees. Network gas, DEX fees, aggregator fees, and privacy provider fees are separate. See [Platform Fees](/platform-fees) for details. ### How do I create an account? Sumo signup is invite-only. If you need access, contact us on [Telegram](https://t.me/sumo_support) for an invite code. After signup, you can invite teammates from [Manage Users](/account/user-management). ## Strategies ### What strategies does Sumo offer? Sumo offers automated strategies and manual trading tools: * **Counter Trade** — Automatically counter external buys/sells to stabilize price * **DCA** — Scheduled buys or sells at regular intervals * **Limit Orders** — Conditional trades based on market cap ranges * **Instant Trade** — Manual buys and sells using preset or custom amounts * **Treasury Swap** — Manual swaps between supported stablecoin/profile asset pairs See [Strategies Overview](/strategies/overview) for details on each. ### What happens if my strategy fails? Failed trades are logged with a failure reason in [Trade Logs](/reporting/trade-logs). Your funds remain safe in your wallets — a failed trade never results in lost funds. Common failure reasons include slippage exceeded and insufficient balance. ### Can I run multiple strategies at once? Yes. You can run multiple strategies simultaneously on the same profile, even across different wallet groups. ## Wallets & Security ### Are my private keys safe? Yes. Sumo uses **AES-256-GCM envelope encryption** with master keys stored in a hardware security module (HSM). Private keys are decrypted only in an isolated signing service's memory for the brief moment needed to sign a transaction. See [Security & Encryption](/wallets/security-encryption) for details. ### How many wallets can I create? There is no fixed organization-wide wallet limit. You can generate wallets from a seed, import existing wallets, or move prepared wallets from Wallet Farm into a profile. Some bulk workflows cap the number of wallets per operation to keep execution reliable. ### What is a wallet group? Wallet groups let you organize wallets into named, color-coded sets. You can assign strategies to specific groups, run treasury operations on a group, and use groups for token launch bundles. See [Wallet Groups](/wallets/wallet-groups). ### What is Wallet Farm? Wallet Farm is a workspace for preparing wallets before they belong to a specific trading profile. You can generate or import wallets, organize them into folders, fund them privately, generate activity, and then import prepared wallets into a profile. See [Wallet Farm](/wallet-farm/overview). ## Treasury ### Do withdrawals have a Sumo platform fee? No. Withdrawals do not have a Sumo platform fee. Source wallets still pay normal network gas or transaction fees required by the chain. ### How long do withdrawals take? Withdrawals are processed on-chain and typically confirm within seconds on Solana. EVM chain withdrawals depend on the network's block time and congestion. ### What is Privacy Cashout? Privacy Cashout distributes native assets or supported stablecoins from one or more source wallets to destination wallets through a third-party privacy provider, breaking the direct on-chain link between source and destinations. See [Privacy Cashout](/treasury/privacy-cashout). ### Does Privacy Cashout support stablecoins? Yes. Privacy Cashout supports native assets and registered stablecoin-to-same-stablecoin swaps when that asset is available for the selected chain and provider, such as USDC to USDC, USDT to USDT, or USD1 to USD1. ## Account ### How do I invite teammates? Open [Manage Users](/account/user-management), enter the teammate's email address, choose a role, and send the invite. Their status shows as **Invite Sent** until they complete signup. ### Can I use Telegram for login verification? Yes. Link Telegram from [Settings](/account/user-settings), then choose Telegram as your two-factor authentication method. See [Telegram Bot](/integrations/telegram-bot). ### How do referrals work? Each organization can generate a referral code and shareable signup link. Referred organizations receive the configured discount, and your organization earns commission on eligible platform fees. See [Rewards](/account/rewards). ## Need Help? If you can't find an answer here, reach out to our support team through the Sumo dashboard or [Telegram](https://t.me/sumo_support).